December 24, 2018:
We have recently learned of a phishing attack targeting our members via email. The phishing email asks members to click a link which takes them to a fake home banking page. If you have recently received an email from Service Credit Union that seems suspicious, please ensure the Online Banking URL provided is encrypted (https://, not http://). You can do this by hovering over the link in the email. The correct URL should be https://www.servicecuonline.org. An example of a possible phishing email, with suspicious areas highlighted, appears below.
Phishing Email Example
Fake Home Banking Example
If you suspect that you have received a phishing email, please contact us at 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l) or use the form below to report fraud online.
It has come to our attention that most recent versions of some web browsers prompt you to save usernames and passwords on the Internet. To protect your financial and personal information, Service Credit Union strongly recommends that you do not save your online banking password on any of your devices. If you choose, you can disable the saved password option in your browser. Service Credit Union does not control that function.
If you suspect identity theft for any reason, IDSafeChoice can help to manage the recovery process. Contact us at 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l) and ask for a member of the Fraud Department to submit your case to a Personal Recovery Advocate, who will contact you directly by phone.
Please contact us immediately at the above numbers or complete the form below to report any suspicious activity or if you suspect that you have been a victim of a scam. At Service Credit Union, we have the security of your financial information as our highest priority.
Report Fraud Online
If you are unsure of the legitimacy of an email, text, check or any other form of communication or payment, please call Service Credit Union at 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l).