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By Live Chat or SMS/Text Message

Chat live with a Member Service Representative in a safe and secure online format via our website and online banking, or chat with us via text at 877.849.4559 (standard data rates may apply).

By Phone

Call our Contact Center 24 hours a day, seven days a week to receive assistance with your daily banking or to be connected to any branch.

You can contact these other Service Credit Union departments directly with a toll-free call:

  • Consumer Loans 800.936.7730 (U.S. – Nationwide)
  • Real Estate Loans 800.619.6575
  • Our automated telephone teller is available 24 hours a day seven days a week
    • Toll-free from the continental U.S. at 800.962.6385
    • Toll-free from Germany at 00800.4728.2000, German Commercial at 06302-681-82060.

General Inquiries

For immediate member service, please email or call 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l).

Please note: This email address should be used for general questions only. If you have questions regarding your account, or need to send confidential information please use our online chat service.

For member statement and third-party vendor discrepancies, please email

By Fax

You can send a fax to: 603.422.8451