Member Notices
To provide you with the best service possible, we may occasionally need to perform maintenance on online and mobile banking. Below, please find a list of scheduled service interruptions, as well as any branch or Contact Center closings.
Monthly Maintenance: Due to routine maintenance, our Contact Center is unable to access member information on the last business day of the month beginning at 10:00 p.m. ET. Because of this, there may be limited account access during this time. We apologize for any inconvenience and appreciate your understanding.
Online Banking and Mobile Banking Maintenance: Our vendor will be conducting routine maintenance throughout 2020. This will make mobile and online banking intermittently unavailable from 12:30 a.m. - 4:30 a.m. ET (6:30 a.m. – 10:30 a.m. CET) on the following dates:
January 11, 25
February 8, 22
March 14, 28
April 11, 25
May 9, 16
June 13, 27
July 11, 25
August 8, 22
September 12, 26
October 10, 24
November 14
For a list of 2020 holiday closures, click here.
COVID-19 Updates
International bill payments submitted in-branch, by chat or by phone after 2:00 p.m. CET on Wednesday, April 8 or online after 8:30 a.m. CET on Thursday, April 9 will not be processed until Tuesday, April 14, due to the Easter Bank Holiday in Europe.
We are currently experiencing an issue with external funds transfer when using a Chrome browser.
Members using a PC are advised to use Internet Explorer, Firefox or Edge, while Mac users may use Firefox. We apologize for the inconvenience.
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