Member Notices
To provide you with the best service possible, we may occasionally need to perform maintenance on online and mobile banking. Below, please find a list of scheduled service interruptions, as well as any branch or Contact Center closings.
We apologize for any inconvenience and appreciate your understanding.
Online Banking and Mobile Banking Maintenance: Our vendor will be conducting routine maintenance throughout 2019. This will make mobile and online banking intermittently unavailable from 12:30 a.m. - 4:30 a.m. ET (6:30 a.m. – 10:30 a.m. CET) on the following dates:
- October 13, 27
Monthly Maintenance: Due to routine maintenance, our Contact Center is unable to access member information on the last business day of the month beginning at 10:00 p.m. ET. Because of this, there may be limited account access during this time.
For a list of 2019 holiday closures, click here.
Rochester Branch ATM Currently Out of Service
Due to technical issues, our Rochester Branch ATM is out of service. We are working to resolve this issue as quickly as possible.
Keeping Your Account Secure
In light of recent security breaches in the news, we want to remind you of ways to keep your account safe. Because your security is our top priority, we have products and services available that […]