Member Notices
To provide you with the best service possible, we may occasionally need to perform maintenance on online and mobile banking. Below, please find a list of scheduled service interruptions.
Monthly Maintenance: Due to routine maintenance, our Contact Center is unable to access member information on the last business day of the month beginning at 10:00 p.m. ET. Because of this, there may be limited account access during this time. We apologize for any inconvenience and appreciate your understanding.
Online Banking and Mobile Banking Maintenance: Our vendor will be conducting routine maintenance throughout 2023. This will make mobile and online banking intermittently unavailable from 12:30 a.m. - 4:30 a.m. ET (6:30 a.m. – 10:30 a.m. CET) on the following dates:
June 11, 25
July 9, 23
August 6, 20
September 10, 24
October 8, 22
November 5
In addition, International Bill Pay may be intermittently unavailable from 7:00 a.m. - 8:00 a.m. ET (1:00 p.m. – 2:00 p.m. CET) on the following dates due to scheduled maintenance:
June 13
July 11
August 8
September 12
October 10
November 14
December 12
Please be aware of a phone scam asking members to reset their online banking passwords. Learn more.
Brand Impersonation: A rising scam The number of brand impersonation scams has risen significantly in recent months. Utilizing copies of legitimate business logos, images and messaging styles, expertly constructed fake emails (phishing), text messages (smishing), […]
We are aware of a text scam affecting members. As a reminder, please do not click on any links or respond to texts from an unknown number. Rest assured that we have not been part of a data breach and your information remains secure with us.
In this scam, members are receiving text alerts purporting they are from Service CU, stating their accounts have been locked due to a suspicious charge. They are provided a link to a website posing as […]
We are aware of a phone scam affecting members. As a reminder, Service Credit Union will never call you to ask for your online banking credentials or full debit card number. If you receive a call asking for this information from someone who says they work for Service Credit Union, please hang up immediately and contact us at 800-936-7730 (U.S.) or 00800.4728.2000 (Int’l) to report it.
Zelle and Money Transfer scams
A growing trend in financial crime is the use of money transfer applications to move money out of victims’ accounts and into those of fraudsters. All money transfer applications are subject to this form of […]