FAQs

To sign up for online banking, please click here. You will need your member number and Call24/online banking PIN number, provided to you at account opening. Watch our video on getting started with online banking here.

Our mobile app can be downloaded from the App Store or Google Play. Learn more about getting started with our app and its additional features here.

To download a printable form for deposit, withdrawal, transfer or payment, please click here.

Watch our instructional video to learn how to move money between your own accounts or to other people quickly and securely using online or mobile banking.

In online banking, select “Pay a Bill,” and choose whether you are paying a U.S. or International Bill.

If using the mobile app, select “Bill Pay” from your options list.

Select “pay” from top list of options to schedule a payment.

Choose where the payment is coming from, and then select the payee from your checking account, and select amount.

Select payee and date, and schedule as a one-time or repeat transfer.

Learn more about sending payments in local currencies with our International Bill Pay feature.

To activate your new card, please call 800.992.3808 from the U.S. and 614.564.3074 internationally.

Yes, the new renewal card will keep the same PIN as the expiring card.

Depending on the nature of your dispute, you may be required to block your card and get a new card number. If there is fraudulent activity on your credit or debit card, you will be required to block the card per VISA rules. If you are filing a dispute for something other than fraud (e.g. non-receipt of merchandise or services, credit not processed or incorrect amount processed), you will not be required to block the card.

Up to 10 business days.

Please contact your local Service Credit Union branch or our Contact Center at 1.800.936.7730 (U.S.) or 00800.4728.2000 (International) to update your account with your dates and location of travel.

The charge that is waived when using a surcharge-free ATM is the fee that the owner of the ATM charges. The $2.00 fee is assessed by Service Credit Union when a member uses a non-Service Credit Union ATM. Depending on the checking account you have, you may have up to 5 of the $2.00 fees waived per month. Please click here for more information.

What non-Service Credit Union branches can I make transactions at?

Today, members can conduct Service Credit Union transactions at 5,000 shared branch locations and nearly 30,000 surcharge-free ATMs worldwide. Make deposits, withdrawals, transfers, account inquiries and other transactions at convenient locations near work, home, shopping and travel locations. Please click here to see a list of locations.

We know that as part of your military life, you don’t always know where you’ll be next. That’s why we offer special services to make life easier both stateside and overseas.

• Convenient ATMS and Shared Branching – Visit our 51 branches in New Hampshire, Massachusetts, North Dakota and Germany, and get access to nearly 30,000 surcharge-free ATMs worldwide through credit union Shared Branching.
• Readiness Pack – This pack combines a personal loan of up to $2,500 with a starter credit card to help you start establishing your credit, while giving you the funds you need for moving expenses, consolidating your bills or anything else you may need.****
• International Bill Pay – Set up automatic bill payments in a variety of local currencies.
• ISA Fees Waived Up to $20 a Month^† – Use your debit card abroad without worrying about international Visa charges.