Skip to Main Content
Frequently Asked Questions

We’ve heard from you and gathered our most frequently asked questions to help you get your answers faster.

Getting Started

To sign up for online banking, please click here. You will need your member number and Call24/online banking PIN number, provided to you at account opening. Watch our video on getting started with online banking here.

Our mobile app can be downloaded from the App Store or Google Play. Learn more about getting started with our app and its additional features here.

To download a printable form for deposit, withdrawal, transfer or payment, please click here.

Watch our instructional video to learn how to move money between your own accounts or to other people quickly and securely using online or mobile banking.

Making Payments

How can I make a loan payment to Service Credit Union?

There are four ways in which you can make a payment to Service Credit Union:

  • Over the phone (with a $10 fee*): Dial 1.800.936.7730 (U.S.) or 00800.4728.2000 (International)
  • Through online banking**
  • In any Service Credit Union or Shared Branching location. Click here to find a branch near you. 
  • Through the mail: PO Box 1268, Portsmouth, NH 03802

Learn more by watching our video.

In online banking, select “Pay a Bill,” and choose whether you are paying a U.S. or International Bill.

If using the mobile app, select “Bill Pay” from your options list.

Select “pay” from top list of options to schedule a payment.

Choose where the payment is coming from, and then select the payee from your checking account, and select amount.

Select payee and date, and schedule as a one-time or repeat transfer.

Learn more about sending payments in local currencies with our International Bill Pay feature.

Card Management

If I lose my debit or credit card, can I turn off my card to prevent any fraud from occurring

Yes, if you download and register your card with the CardValet® app, you can control your card functionality from your mobile phone. Download now from the App Store or Google Play, and watch our video to learn more.

To activate your new card, please call 800.992.3808.

Yes, the new renewal card will keep the same PIN as the expiring card.

Depending on the nature of your dispute, you may be required to block your card and get a new card number. If there is fraudulent activity on your credit card or debit card, you will be required to block the card per VISA rules. If you are filing a dispute for something other than fraud (e.g. non-receipt of merchandise or services, credit not processed or incorrect amount processed), you will not be required to block the card.

Please contact your local Service Credit Union branch or our Contact Center at 1.800.936.7730 (U.S.) or 00800.4728.2000 (International) to update your account with your dates and location of travel.

ATM Usage

What’s my daily ATM limit?

$1000.00 USD (or the foreign currency equivalent).***

The charge that is waived when using a surcharge-free ATM is the fee that the owner of the ATM charges. The $2.00 fee is assessed by Service Credit Union when a member uses a non-Service Credit Union ATM. Depending on the checking account tier you have, you may qualify for up to $30 monthly for ATM reimbursements. Please click here for more information.

What non-Service Credit Union branches can I make transactions at?

Today, members can conduct Service Credit Union transactions at 5,000 shared branch locations and nearly 30,000 surcharge-free ATMs worldwide. Make deposits, withdrawals, transfers, account inquiries and other transactions at convenient locations near work, home, shopping and travel locations. Please click here to see a list of locations.

Fee Schedule

Updating/Closing an Account

No, you do not need to close your account if you are changing stations or going on deployment. If you’re a Service Credit Union member, you’ll remain a member for life.

That’s why we offer special services to make life easier both stateside and overseas, whether it’s our full-service mobile app, 24/7 Contact Center, access to thousands of shared branch locations and surcharge-free ATMs or International Bill Pay. Learn more now.

*A $10 fee will be charged for each loan payment made from a financial institution other than Service Credit Union when requested over the phone.

**If transferring from another financial institution through online banking, additional terms and conditions apply. Please go to the Move Money->External Transfers link through your online banking for more information.

***Limit may be less if SCU network is temporarily unavailable. Terminals not owned by SCU, which may be accessed by your debit card, may have additional limitations.

****Military and civilian personnel with PCS orders or deployment orders to any overseas duty stations are eligible for the relocation loan. Loan applications must be received within 120 days before or after the member’s reporting date to new assignment. Underwriting and creditworthiness factors apply. Must be a member with full direct deposit to qualify.

Card Valet is a registered trademark of Fiserv, Inc.

Visa is a registered trademark of the Visa International Service Association.