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Frequently Asked Questions

We’ve heard from you and gathered our most frequently asked questions to help you get your answers faster.

Getting Started

To sign up for online banking, please click here. You will need your member number and Call24/online banking PIN number, provided to you at account opening. Watch our video on getting started with online banking here.

Our mobile app can be downloaded from the App Store or Google Play. Learn more about getting started with our app and its additional features here.

To download a printable form for deposit, withdrawal, transfer or payment, please click here.

Watch our instructional video to learn how to move money between your own accounts or to other people quickly and securely using online or mobile banking.

Making Payments

How can I make a loan payment to Service Credit Union?

There are four ways in which you can make a payment to Service Credit Union:

  • Over the phone (with a $10 fee*): Dial 1.800.936.7730 (U.S.) or 00800.4728.2000 (International)
  • Through online banking**
  • In any Service Credit Union or Shared Branching location. Click here to find a branch near you.
  • Through the mail: PO Box 1268, Portsmouth, NH 03802

Learn more by watching our video.

In online banking, select “Pay a Bill,” and choose whether you are paying a U.S. or International Bill.

If using the mobile app, select “Bill Pay” from your options list.

Select “pay” from top list of options to schedule a payment.

Choose where the payment is coming from, and then select the payee from your checking account, and select amount.

Select payee and date, and schedule as a one-time or repeat transfer.

Learn more about sending payments in local currencies with our International Bill Pay feature.

Card Management

If I lose my debit or credit card, can I turn off my card to prevent any fraud from occurring

Yes, if you download and register your card with the CardValet® app, you can control your card functionality from your mobile phone. Download now from the App Store or Google Play, and watch our video to learn more.

To activate your new card, please call 800.992.3808 from the U.S. and 614.564.3074 internationally.

Yes, the new renewal card will keep the same PIN as the expiring card.

Depending on the nature of your dispute, you may be required to block your card and get a new card number. If there is fraudulent activity on your credit or debit card, you will be required to block the card per VISA rules. If you are filing a dispute for something other than fraud (e.g. non-receipt of merchandise or services, credit not processed or incorrect amount processed), you will not be required to block the card.

Please contact your local Service Credit Union branch or our Contact Center at 1.800.936.7730 (U.S.) or 00800.4728.2000 (International) to update your account with your dates and location of travel.

ATM Usage

What’s my daily ATM limit?

$1000.00 USD (or the foreign currency equivalent).***

The charge that is waived when using a surcharge-free ATM is the fee that the owner of the ATM charges. The $2.00 fee is assessed by Service Credit Union when a member uses a non-Service Credit Union ATM. Depending on the checking account you have, you may have up to 5 of the $2.00 fees waived per month. Please click here for more information.

What non-Service Credit Union branches can I make transactions at?

Today, members can conduct Service Credit Union transactions at 5,000 shared branch locations and nearly 30,000 surcharge-free ATMs worldwide. Make deposits, withdrawals, transfers, account inquiries and other transactions at convenient locations near work, home, shopping and travel locations. Please click here to see a list of locations.

Fee Schedule

Updating/Closing an Account

We know that as part of your military life, you don’t always know where you’ll be next. That’s why we offer special services to make life easier both stateside and overseas.

  • Convenient ATMS and Shared Branching – Visit our 51 branches in New Hampshire, Massachusetts, North Dakota and Germany, and get access to nearly 30,000 surcharge-free ATMs worldwide through credit union Shared Branching.
  • Readiness Pack – This pack combines a personal loan of up to $2,500 with a starter credit card to help you start establishing your credit, while giving you the funds you need for moving expenses, consolidating your bills or anything else you may need.****
  • International Bill Pay – Set up automatic bill payments in a variety of local currencies.
  • ISA Fees Waived Up to $20 a Month – Use your debit card abroad without worrying about international Visa charges.

*A $10 fee will be charged for each loan payment made from a financial institution other than Service Credit Union when requested over the phone.

**If transferring from another financial institution through online banking, additional terms and conditions apply. Please go to the Move Money->External Transfers link through your online banking for more information.

***Limit may be less if SCU network is temporarily unavailable. Terminals not owned by SCU, which may be accessed by your debit card, may have additional limitations.

***To qualify for Readiness Pack, PCS orders or deployment orders to any overseas duty station are required. Returnees to U.S. installations and temporary duty assignments are not eligible. Loan application must be received within 120 days before or after the members reporting date to new assignment. Membership is required with direct deposit (not allotment). An instant issue Visa credit card with a limit between $500 and $1,000 will be provided along with the personal loan. The personal loan amount is not to exceed $2,500. Amount of the personal loan and the credit card limit cannot exceed $3,000. (Example $1,000 credit card limit and a $2,000 personal loan = $3000) Term restrictions apply. Subject to loan approval.

†The Five Star Service Checking account will receive five free withdrawals monthly from non-Service Credit Union (SCU) ATMs, and ATM surcharges from other financial institutions will be refunded up to $20 a month and Visa® International Service Assessment (ISA) fees on debit and credit cards combined will be rebated up to $20 monthly. The Student Checking account will received 4 free withdrawals monthly from non-Service Credit Union (SCU) ATMs. To receive these rebate benefits, you must maintain a positive balance in all your SCU accounts. Refunds will be applied to account on the first business day of the following monthly cycle that the rebate eligibility requirements were met. Excludes Basic Service Checking and Classic Service Checking.

Card Valet is a registered trademark of Fiserv, Inc.