FAQs
We’ve heard from you and gathered our most frequently asked questions to help you get your answers faster.
Getting Started
How do I sign up for Online Banking?
To sign up for online banking, please click here. You will need your member number and Call24/online banking PIN number, provided to you at account opening. Watch our video on getting started with online banking here.
How do I download the Service Credit Union mobile app?
Our mobile app can be downloaded from the App Store or Google Play. Learn more about getting started with our app and its additional features here.
Where can I download a print-from-home deposit, withdrawal, transfer or payment slip?
To download a printable form for deposit, withdrawal, transfer or payment, please click here.
How can I transfer money between accounts?
Watch our instructional video to learn how to move money between your own accounts or to other people quickly and securely using online or mobile banking.
Making Payments
How can I make a loan payment to Service Credit Union?
There are four ways in which you can make a payment to Service Credit Union:
- Over the phone (with a $10 fee*): Dial 1.800.936.7730 (U.S.) or 00800.4728.2000 (International)
- Through online banking**
- In any Service Credit Union or Shared Branching location. Click here to find a branch near you.
- Through the mail: PO Box 1268, Portsmouth, NH 03802
Learn more by watching our video.
How do I set up automatic bill pay?
In online banking, select “Pay a Bill,” and choose whether you are paying a U.S. or International Bill.
If using the mobile app, select “Bill Pay” from your options list.
Select “pay” from top list of options to schedule a payment.
Choose where the payment is coming from, and then select the payee from your checking account, and select amount.
Select payee and date, and schedule as a one-time or repeat transfer.
How do I pay a bill outside of the U.S.?
Learn more about sending payments in local currencies with our International Bill Pay feature.
Card Management
If I lose my debit or credit card, can I turn off my card to prevent any fraud from occurring
Yes, if you download and register your card with the CardValet® app, you can control your card functionality from your mobile phone. Download now from the App Store or Google Play, and watch our video to learn more.
I just received my new card, how do I activate it?
To activate your new card, please call 800.992.3808.
I just received my renewal card, will the PIN still be the same?
Yes, the new renewal card will keep the same PIN as the expiring card.
When filing a dispute, will I have to block my card?
Depending on the nature of your dispute, you may be required to block your card and get a new card number. If there is fraudulent activity on your credit card or debit card, you will be required to block the card per VISA rules. If you are filing a dispute for something other than fraud (e.g. non-receipt of merchandise or services, credit not processed or incorrect amount processed), you will not be required to block the card.
How long will it take to get a provisional credit when disputing a charge?
Up to 10 business days.
I’m traveling next month and want to ensure my credit card is available to use on my trip. What do I need to do?
Please contact your local Service Credit Union branch or our Contact Center at 1.800.936.7730 (U.S.) or 00800.4728.2000 (International) to update your account with your dates and location of travel.
ATM Usage
What’s my daily ATM limit?
$1000.00 USD (or the foreign currency equivalent).***
I used a surcharge-free ATM. Why did I receive a $2.00 fee from Service Credit Union?
The charge that is waived when using a surcharge-free ATM is the fee that the owner of the ATM charges. The $2.00 fee is assessed by Service Credit Union when a member uses a non-Service Credit Union ATM. Depending on the checking account tier you have, you may qualify for up to $30 monthly for ATM reimbursements. Please click here for more information.
What non-Service Credit Union branches can I make transactions at?
Today, members can conduct Service Credit Union transactions at 5,000 shared branch locations and nearly 30,000 surcharge-free ATMs worldwide. Make deposits, withdrawals, transfers, account inquiries and other transactions at convenient locations near work, home, shopping and travel locations. Please click here to see a list of locations.
Fee Schedule
What fees are currently charged by Service Credit Union?
Click here to view our current Fee Schedule to view our current Fee Schedule.
Updating/Closing an Account
I recently lost a loved one that has a Service Credit Union account. How should I handle closing their account?
Please click here for full details regarding the closing of a loved one’s account.
I’m PCSing, do I need to close my account?
No, you do not need to close your account if you are changing stations or going on deployment. If you’re a Service Credit Union member, you’ll remain a member for life.
That’s why we offer special services to make life easier both stateside and overseas, whether it’s our full-service mobile app, 24/7 Contact Center, access to thousands of shared branch locations and surcharge-free ATMs or International Bill Pay. Learn more now.
*A $10 fee will be charged for each loan payment made from a financial institution other than Service Credit Union when requested over the phone.
**If transferring from another financial institution through online banking, additional terms and conditions apply. Please go to the Move Money->External Transfers link through your online banking for more information.
***Limit may be less if SCU network is temporarily unavailable. Terminals not owned by SCU, which may be accessed by your debit card, may have additional limitations.
****Military and civilian personnel with PCS orders or deployment orders to any overseas duty stations are eligible for the relocation loan. Loan applications must be received within 120 days before or after the member’s reporting date to new assignment. Underwriting and creditworthiness factors apply. Must be a member with full direct deposit to qualify.
Card Valet is a registered trademark of Fiserv, Inc.
Visa is a registered trademark of the Visa International Service Association.