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SECURITY CENTER

Your privacy is our top priority

In today’s digital age, it’s more important than ever to protect personal information online. At Service Credit Union, we are committed to protecting our members’ personal and financial information.

If you suspect that you have been a victim of suspicious activity, please do not hesitate to contact us at 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l). You may also complete the form below to report any suspicious activity.

Report Fraud

Privacy

We may sometimes need to share your personal information for the purposes of processing transactions, maintaining accounts, cooperating with legal investigations, responding to court orders and reporting to credit bureaus. We protect your personal information from unauthorized access and use security measures that comply with federal law, including computer safeguards and secured files and buildings.

How We Keep You Secure

It’s never been more important to protect your personal information online. Understanding the threats of malware, viruses, hackers, social engineering and even social media use can help you avoid becoming a victim of fraud, scams or identity theft.

Identity Theft Monitoring and Remediation

We have partnered with IDSafeChoice to provide members with identity theft detection and free recovery resources. 

Identity theft occurs when someone else gains access to your personal information and uses it for their own financial gain, such as fraudulently applying for loans, filing taxes or obtaining medical services. Restoring your identity can be time-consuming, stressful and expensive, which is why Service Credit Union provides members with theft detection and free recovery services through IDSafeChoice.

If you suspect your personal information has been compromised, please contact us so that our Fraud Department may assign you to a professional Recovery Advocate through IDSafeChoice.

For an added layer of protection, you can upgrade your IDSafeChoice coverage to include proactive monitoring.

Visit our IDSafeChoice page to learn more about our coverage plans and learn what’s best for you.

Dark Web Monitoring

Our teams leverage Deep Dark Web scanning to proactively identify member card numbers and member information being sold, so that cards may be replaced before it is too late. We also regularly monitor for websites posing to be Service Credit Union sites to prevent fraud via phishing .

Card Control

With the Card Control option in our mobile app, you may view your debit and credit cards in one spot and set up alerts and spending limits by vendor type, spend amount, and location. You can even set limits for dependents’ credit cards, or anyone else on a joint account.

Malware and Email Threats

Viruses, hackers, malware, and identity theft are just a few of the dangers. Understand that these threats exist, they are real, and everyone is vulnerable. Something as simple as surfing the web can put you in danger from these threats.

Risks of Social Media

Social media is great way to keep in touch with friends and family, but it also has a darker side. Would-be criminals have learned to take advantage of almost all platforms in myriad ways. Being well-informed user is the best way to keep you and your information safe.

Social Engineering

Phishing Scams

Phishing attacks use social engineering to lure people into clicking links in malicious emails, websites or ads. They use this technique to accumulate personal and/or financial information or infect your device with malware and viruses. Spear Phishing involves specifically targeted attacks, usually on small groups of targets, to collect specific information or gain access to systems.

Smishing Scams

“Smishing” is a form of phishing specific to text messaging (SMS+phishing). Just like with other forms of phishing, scammers use timely, urgent or exciting messages to try to lure personal information from their recipients. To verify whether a text is legitimate, always call the number of the business institution listed on their website.

Phishing Websites

Fraudsters may attempt to gain access to your account by creating a fake website accessing for your login credentials. Phishing websites often copy legitimate URLs (web addresses) by making slight alterations to the actual address in hopes that users will not notice the difference. Please pay close attention to a website’s URL before engaging with it. 

Counterfeit Checks

As technology has grown more and more complex, sometimes the oldest forms of fraud remain the most common and potentially detrimental to your final well-being.