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Your privacy is our top priority

In today’s digital age, it’s more important than ever to protect personal information online. At Service Credit Union, we are committed to protecting our members’ personal and financial information.

If you suspect that you have been a victim of suspicious activity, please do not hesitate to contact us at 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l). You may also complete the form below to report any suspicious activity.

Report Fraud


We may sometimes need to share your personal information for the purposes of processing transactions, maintaining accounts, cooperating with legal investigations, responding to court orders and reporting to credit bureaus. We protect your personal information from unauthorized access and use security measures that comply with federal law, including computer safeguards and secured files and buildings.

Security Information

It’s never been more important to protect your personal information online. Understanding the threats of malware, viruses, hackers, social engineering and even social media use can help you avoid becoming a victim of fraud, scams or identity theft.

Online Shopping Scams

This holiday season, be on the lookout for online shopping scams. They can often be difficult to spot, but with a more mindful eye, and these quick tips, you’ll have a better chance of spotting these scammers before you buy.

  1. Ensure the online vendor has real contact information. Confirm the vendor has an active phone number and a valid physical address as well as email address. These may come in handy if you have issues with your order later.
  2. Thoroughly review their website. If a vendor’s website shows frequent misspellings or grammar mistakes, they may be a fraudulent vendor. Be sure to do your due diligence and research this vendor. They should have product reviews available for you to read and if a deal is too good to be true, it probably is.
  3. Provide payment only through secured sites. Ensure the website you are submitting payment through is secured through an SSL or TLS encryption. On a secured site, you will see a padlock in the address bar and the site’s URL will begin with “https”.

Once a purchase is made, be sure to save the purchase information. Take a screenshot of the confirmation page, and hang on to the confirmation email you receive to ensure the product you purchased is the product you received. If you feel you have fallen victim to an online scam, please contact your financial institution to discuss next steps.

ID Theft

Identity theft occurs when someone else gains access to your personal information and uses it for their own financial gain, such as fraudulently applying for loans, filing taxes or obtaining medical services. Restoring your identity can be time-consuming, stressful and expensive, which is why Service Credit Union provides members with theft detection and free recovery services through IDSafeChoice.

These services include:

Fully Managed Identity Theft Research, Remediation and Recovery:

We provide identity theft recovery as part of your membership. If you suspect personal information has been compromised, please contact us. Our Fraud Department will contact IDSafeChoice. IDSafeChoice will assign you to a professional Recovery Advocate who will complete the recovery work on your behalf, report progress along the way, and be there for you until your good name is restored – no matter how long it takes. Click here for Terms and Conditions.

Lost Document Replacement:

Personalized, one-on-one assistance to replace identity credential documents that have been lost, stolen or destroyed in connection with your identity fraud event.

Looking for more protection against identity theft?

Add additional protection for yourself. All packages include Fully Managed Recovery and other identity fraud detection and recovery benefits. Click here to see package options and to subscribe.

Computer Threats

Viruses, hackers, malware, and identity theft are just a few of the dangers. Understand that these threats exist, they are real, and everyone is vulnerable. Something as simple as surfing the web can put you in danger from these threats.

Risks of Social Media

Social media is great way to keep in touch with friends and family, but it also has a darker side. Would-be criminals have learned to take advantage of almost all platforms in myriad ways. Being well-informed user is the best way to keep you and your information safe.

Social Engineering

Phishing Scams

Phishing attacks use social engineering to lure people into clicking links in malicious emails, websites or ads. They use this technique to accumulate personal and/or financial information or infect your device with malware and viruses. Spear Phishing involves specifically targeted attacks, usually on small groups of targets, to collect specific information or gain access to systems.

Smishing Scams

“Smishing” is a form of phishing specific to text messaging (SMS+phishing). Just like with other forms of phishing, scammers use timely, urgent or exciting messages to try to lure personal information from their recipients. To verify whether a text is legitimate, always call the number of the business institution listed on their website.

Phishing Websites

Fraudsters may attempt to gain access to your account by creating a fake website accessing for your login credentials. Phishing websites often copy legitimate URLs (web addresses) by making slight alterations to the actual address in hopes that users will not notice the difference. Please pay close attention to a website’s URL before engaging with it. 

Counterfeit Checks

As technology has grown more and more complex, sometimes the oldest forms of fraud remain the most common and potentially detrimental to your final well-being.