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We are aware that scammers are contacting members and pretending to be Service CU employees. Please do not provide personal information over the phone or email in any contact that was not initiated by you. Learn more.

Brand Impersonation:

Impersonation phone and text scams are on the rise. Please be cautious of incoming calls or texts regarding your account activity. Service Credit Union will never ask for your online banking username or password. Please do not provide any personal or secure information over the phone or via text in any contact that was not initiated by you.

Brand impersonation scams utilize copies of legitimate business logos, images and messaging styles, as well as expertly constructed fake emails (phishing), text messages (smishing), and websites to fool recipients into clicking on fraudulent links and entering login credentials or other sensitive information. Scammers then use the provided information to access accounts and transfer funds.

Examples of scam texts to be on the lookout for:

As a reminder, fraudsters will only gain access to an account if sensitive information is provided in response to fraudulent communications. The easiest way to avoid account compromise is to delete the messages without replying or otherwise engaging. If you have any concerns about charges mentioned in a message, please visit and log into your online banking account to confirm the transaction or contact the credit union. If you require further clarification, our team is available by phone 24/7 at 800-936-7730 in the US, or 00800-4728-2000 internationally.