Skip to Main Content

COVID-19 Updates

As we continue to navigate the COVID-19 pandemic together, please check here for branch changes and potential closures, as well as to learn about how we’re keeping you safe.

BRANCH UPDATES

Amherst Walmart Branch

Our Amherst Walmart branch has reopened as of January 25.

Somersworth Walmart Branch

Our Somersworth Walmart branch has reopened as of January 24.

Sembach Branch

Our Sembach branch has reopened as of January 25.

Cheshire Medical Center Branch – Appointment Only

We are currently offering appointment-only service on Mondays and Thursdays at our Cheshire Medical Center branch. Please click here to make an appointment.

OUR COMMITMENT TO KEEPING YOU SAFE

To keep members and staff safe inside our branch locations, the following measures have been put in place:

  • Masks are required for entry into all Service Credit Union branches, and all employees, including back-office staff, are required to wear masks.
  • All locations have an enhanced cleaning process, including frequent wiping down of counters.
  • Social distancing is in place at our branches, leaving 6 feet of space between them and others waiting in line.
  • Plexiglass has been installed at our branches and at our operational buildings.
  • Our Member Services team as well as back office staff are wearing masks to ensure your safety.

To minimize contact, we offer drive-thru service at many of our locations. Find one near you:

ASSISTANCE FOR BUSINESS MEMBERS

As of January 11, small businesses who have not yet received a PPP loan will be eligible to apply for “first-draw” loans from community financial institutions (this does not include Service Credit Union). The SBA is expected to open up the PPP to other participating lenders shortly thereafter. Please click here for the latest information regarding the Paycheck Protection Program.

HOW TO BANK SAFELY FROM HOME

While we are excited to be able to offer in-person service at this time, we encourage you to bank the way you feel most comfortable. Here are some ways you can bank with us digitally:

STIMULUS PAYMENTS

The IRS is currently sending the second wave of stimulus checks through direct deposit as well as physical checks or EIP debit cards through the mail.

Eligible taxpayers who have direct deposit set up with the IRS will receive their funds in the account they used to set up direct deposit; while those without IRS direct deposit will receive their payment in the mail.

The direct deposit payments may take several days to post to individual accounts. Some Americans may have seen the direct deposit payments as pending or as provisional payments in their accounts before the scheduled payment date of January 4, 2021, which is the official date funds are available.

Paper checks also began going out and will continue to be sent through January. Some people will be mailed debit cards in January, and the IRS urges people to carefully check their mail. Mailed payments will require more processing and mailing time. Those who reside abroad will have longer wait times for checks as disruptions to air travel and mail delivery in some countries will slow delivery.

The IRS emphasizes that there is no action required by eligible individuals to receive this second payment. You may check the status of your payment and whether you will receive one by using the Get My Payment tool on IRS.gov.

If you have received an EIP card, you will need to activate it using the phone number provided on the card, and may use it to make purchases online or in-person anywhere Visa® debit cards are accepted, as well as use it to get cash at any in-network ATM.

For a list of participating surcharge-free ATMs, as well as more information on how the card works, click here.

STAY INFORMED

Be on the Lookout for Scams

With more people at home anxiously checking the news, email and website scams are unfortunately on the rise. Keep an eye out for these common scams related to COVID-19, and visit our Security Center for more tips on keeping your information safe.

As the situation continues to evolve, we will continue to update this page along with FacebookInstagram, and Twitter to keep you informed.

As credit cards scams have also increased, we are excited to offer a fraud text alert service. Members will receive notification if there has been suspicious transaction on their debit or credit card, and will be able to respond “Yes or No” to whether they performed the transaction. This will help us help you stop card fraud before it’s too late.

If you require immediate assistance, do not hesitate to contact us through Live Chat or by phone at 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l).

For over-the-phone Shared Branching, please call 866.My.CU.Now or within the U.S. at 866.692.8669 or International 011.734.556.4450.

ADDITIONAL INFORMATION ABOUT COVID-19:

To learn more about the current round of stimulus checks, please visit https://www.irs.gov.

Please visit the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/index.html.

Please visit the WHO’s website for tips and resources about how to protect yourself: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public.