My Cards FAQ
Yes, My Cards is compatible with all device types.
My Cards works for all Visa debit and Visa credit cards, including savings account debit cards.
No, both can be accessed inside online banking by clicking Financial Tools and tapping My Cards.
The app times you out after five minutes.
When loading more than one card on a device, what type of information do you need in order to register each card?
The user will have to enter the following:
- Full Card Number
- CVV & Expiration Date
- Last four of the cardholder’s SSN
If a parent registers a card for a child, what stops the child from changing the controls placed on the card?
Nothing will stop the child from making changes.
Yes, you can block transactions by region or by blocking all international transactions entirely.
All controls and alerts are effective immediately.
Cardholders can enroll in alerts through multiple channels besides push notifications. Notifications are received through SMS and email.
Low balance alerts are not offered through My Cards but are still available directly in Online Banking.
Yes. To view recent transactions, go to My Cards and select Transactions.
Go to My Cards, select the option Activate Card and follow the prompts to be connected to the Interactive Voice Response System.
Go to My Cards and select the option Travel Plan. You will be brought to the Manage Travel Plans page, from where you may select Add Travel Plan and complete all of the required fields.