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Why are you getting this notice?

Under the 2020 finalized regulations of the California Consumer Privacy Act (“CCPA”), this notice must be provided at or before collection of Personal Information from a California resident. This notice explains the categories of personal information that we may collect from or about you and what we do with those categories of information.

What personal information does Service CU collect and how do we use it?

The specific Personal Information that we collect, use, and disclose relating to a California resident covered by the CCPA will vary based on our relationship or interaction with that individual. For example, this disclosure does not apply with respect to information that we collect about California residents who apply for or obtain our financial products and services for personal, family, or household purposes (i.e., information subject to the Gramm-Leach-Bliley Act (“GLBA”)). For more information about how we collect, disclose, and secure information relating to these customers, please refer to our U.S. Privacy Notice. The following table covers all categories that we may collect on you, depending on your individual membership:

Category ExamplesBusiness Purpose 
IdentifiersYour name, SSN, DOB, email address, physical address, IP address, nickname, driver's license number, passport information, or other similar identifiersThis information is necessary for regulatory purposes and to identify you and your account. We also use this information to verify your identity, monitor your activity for potential fraud or identity theft, and to provide you with products and services that fit your needs.
Personal Information, as defined by the CCPAUnder the CCPA, Personal Information covers any information that identifies, relates to, or can be associated with any individual. For example, your signature, employment information, and any other financial information specific to you.This information is necessary for regulatory purposes and to identify you and your account. We also use this information to verify your identity, monitor your activity for potential fraud or identity theft, and to provide you with products and services that fit your needs.
Certain CharacteristicsYour marital status, age, or gender, for example.We may use this information to create a member profile in order to target advertising and products that may be most relevant to you.
Commercial informationRecords of your personal property like the vehicle or home you finance with us, products or services of ours that you have used or considered in the past, transactional information, or other purchasing or consuming histories or tendenciesThis information is necessary for regulatory and lending purposes. We also may use this information to create a member profile in order to provide you with products and services that fit your needs.
Internet or other electronic network activity informationYour browsing history per our cookie consent policy, stored pixels, or information regarding your interactions with our own website, applications, or advertisementsWe use this information to track our website usage, optimize site layout, and also to create a member profile in order to provide you with products and services that fit your needs.
Geolocation dataIP address, transaction location, and other information that could be used to identify the location of an electronic device that you are usingThis information may be used for creating targeted communications, offering you products or services that fit your needs, determining your closest Service CU Branch or ATM, or determining where you are performing your banking transactions from. This last piece is useful for detecting fraudulent activity.
Biometric informationFingerprint, Face ID, Eye print, voiceprint, palm scanYou may opt-in to using biometric scans to access your account, for example logging in to online banking.
Audio, electronic, visual, or similar recorded informationSecurity footage on our closed-circuit cameras, audio recordings of our phone conversations, electronic records of our chat sessionsThis information is maintained for security and quality assurance purposes. We may also use this information in Fraud case reviews.
Professional, employment-related, and Education informationYour current employer, income, education level, school attended, previous employers, and time at your professionThis information is collected and used for regulatory lending purposes when we assess your ability to repay a loan.
Inferences drawn from any of the information identified here to create a member-profileInformation that we infer about you based on observed product usage and responses to our surveysWe use this information to optimize the products and services we offer and also to create a member profile in order to provide you with products and services that fit your needs.

Does Service Credit Union sell any of this information?

No; we at Service Credit Union do not sell any of the personal information that we receive or collect from our members.  We may share information with our service providers as prescribed by our U.S. Privacy Policy, but we do not sell your information for a direct financial benefit.

Where can I learn more about Service Credit Union’s privacy practices for CCPA-covered individuals?

You can find more information in our California Privacy Notice here.