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COVID-19 Updates – Get the latest information on our branch operations and member services.

During this time of rapid change, we wanted to take a moment to let you know that the Service Credit Union team remains committed to serving you. To protect the well-being and safety of our members and staff during this time, we strongly encourage transacting with us through online and mobile banking.

Branch Updates

Stateside:

Walk-in service is now available at most standalone branches in the U.S. with the exception of Dartmouth Hitchcock Medical Center and Cheshire Medical Center. Our in-store branches located within Walmart are also open for appointment-only service.

To schedule an appointment, click here.

Overseas

Overseas branches are now open to walk-in traffic.

Please note our Stuttgart Panzer branch is now closed on Saturdays, and our KMCC branch is closed on Sundays.

ATM Unavailability

The following ATMs are currently unaccessible:

  • UNH Field House
  • UNH Whittemore
  • Ramstein Germany Community Center

How We’re Keeping You Safe

To keep members and staff safe inside our branch locations, the following measures have been put in place:

  • All locations have an enhanced cleaning process, including frequent wiping down of counters.
  • Social distancing is in place at our branches, leaving 6 feet of space between them and others waiting in line.
  • Plexiglass has been installed at our branches and at our operational buildings.
  • Our Member Services team as well as back office staff are wearing masks to ensure your safety.
  • We are asking members who are sick to transact with us by phone or digitally.

How You Can Help

We’re proud to support our communities during this crisis by partnering with a number of nonprofits that help provide food, mental health services, and services for our military. Learn how you can help us support your community as well.

Stimulus Payments

The IRS will be sending CARES Economic Relief Payments in waves over the next few months.

Eligible taxpayers who have direct deposit set up with the IRS will receive their funds in the account they used to set up direct deposit; while those without IRS direct deposit will receive their payment in the mail.

In late May, the IRS began sending payments to nearly 4 million recipients via prepaid debit card. These envelopes are marked “Money Network Cardholder Services” and are a legitimate mailing. If you received one of these cards, you will need to activate it using the phone number provided on the card, and may use it to make purchases online or in-person anywhere Visa® debit cards are accepted, as well as use it to get cash at any in-network ATM.

For a list of participating surcharge-free ATMs, as well as more information on how the card works, click here.

If you’ve received your stimulus payment, and are looking for an easy way to save even more, check out our Primary Savings Account to earn 5% APY*, or enjoy competitive rates with our Money Market Account.

Plus make sure to check out our Good Cents blog for more tips on what to do with your stimulus payment, as well as everything from advice for small businesses to ideas for indoor fun.

Financial Assistance for Affected Members

Skip-A-Pay: Members may choose to skip their upcoming auto or personal loan payment with us through June 30, at no fee.**

Loan Rate Relief: Members who have had their checking tier requirements negatively affected by COVID-19 will not have a change to their loan discount.  This is in effect until July 1st.

ISA Fees Waived: Members with a Direct Deposit checking account will receive up to $15 of ISA fee rebates, while members with Direct Deposit+ will receive up to a $30 rebate.

Assistance for Business Members

Service Credit Union has partnered with the SBA to offer the Paycheck Protection Program (PPP) loan. Click here to learn more about the application process.

How to Bank Safely From Home

Stay Informed

Be on the Lookout for Scams

With more people at home anxiously checking the news, email and website scams are unfortunately on the rise. Keep an eye out for these common scams related to COVID-19, and visit our Security Center for more tips on keeping your information safe.

As the situation continues to evolve, we will continue to update this page along with FacebookInstagram, and Twitter to keep you informed.

As credit cards scams have also increased, we are excited to offer a fraud text alert service. Members will receive notification if there has been suspicious transaction on their debit or credit card, and will be able to respond “Yes or No” to whether they performed the transaction. This will help us help you stop card fraud before it’s too late.

If you require immediate assistance, do not hesitate to contact us through Live Chat or by phone at 800.936.7730 (U.S.) or 00800.4728.2000 (International).

For over-the-phone Shared Branching, please call 866.My.CU.Now or within the U.S. at 866.692.8669 or International 011.734.556.4450.

Additional Information about COVID-19:

Please visit the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/index.html.

Please visit the WHO’s website for tips and resources about how to protect yourself: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public.

*Annual Percentage Yield (APY) is accurate as of the last dividend declaration date of 06/01/2020 and subject to change without notice. Dividends paid on average daily balances of $500; variable APY of 5.00%. If average daily balance exceeds $500, the remaining balance will receive variable APY of 0.25%. A minimum deposit of $5 is required to open a Primary Savings account.

**Applies only to eligible loans. Real Estate, Business Loans, Lines of Credit and Credit Cards are not eligible. If you have already received a deferment due to COVID-19 you are not eligible. Your skipped payment will be added to the end of your loan term, and normal interest charges will continue to accumulate and may extend maturity. Minimum monthly payment must be at least $101 to qualify for Skip-A-Payment. Skipping a payment and late payment fees may reduce the amount of a Guaranteed Asset Protection (GAP) claim. Please refer to your GAP Policy for complete information. If you selected GAP, the coverage will not be extended beyond the original maturity date. All deferrals are subject to Service Credit Union approval. Eligibility requirements associated with this offer must be met, not limited to your loan(s) being current (have no amount past due). Loans that have a term greater than 12 months, which have been open for at least 9 months, and have 6 or more months of good payment history up until the due date being skipped, are eligible for Skip-A-Payment. You may choose to skip one payment on each eligible loan in June 2020. You must pay your prior months payment in order to become eligible for Skip-A-Payment. For example, you must pay your May payment before you can skip your payment in June. If you have already skipped two months payments between March and May 2020 you are not eligible for the June Skip-A-Pay. Both Borrower and Co-Borrower must agree to the request. Membership and all loans must be in good standing to qualify for promotion. Other restrictions may apply. Offer subject to change or be discontinued without notice.