Our New Digital Experience

What You Need to Know

We’re taking our online banking services to the next level.

These enhancements aim to make your banking experience smoother, wherever you take us. We’ve made it easier to use the features you access the most.

Take a Tour of Our New Digital Banking Experience

Logging In for the First Time?

You’ll use your current username and password to log in for the first time, and then you’ll be asked to reset your password and confirm your identity with multi-factor authentication on your phone.
If you use our app on an Android device, you will need to download the new version here.
Apple users who do not have automatic updates turned on will need to update their Service Credit Union app once the new platform goes live.
If you have recurring automatic e-bill payments, please re-establish them with the biller.

What’s New

Our goal with our new online banking platform is to put you in control of your finances and help you achieve your goals, with a full view of where you’re spending and saving.

With the new platform, you’ll be able to:

Move money quickly and easily in one, unified experience
Create a customized accounts view
Access tools faster with improved navigation
Analyze your spending habits and set savings goals
Stay protected with enhanced fraud prevention

Quickly and Easily Move Your Money

What’s Staying the Same

Your member number and your account number will not change. All recurring and scheduled transfers will still take place. There is also no need to update any stored bill payment information.

How to Prepare

Expect Downtime

Online banking will be temporarily unavailable beginning the evening of the upgrade until the upgrade goes live. If you need to view your account balance, deposit checks, etc., please do so before or after this window.

Important Login Information

Please make sure your contact information is up to date in online banking prior to the upgrade.

You will use your current username when accessing the new platform for the first time. You will need to reset your password and confirm your identity using multi-factor authentication on your phone. Ensuring that we have your correct phone number on file will help avoid any authentication issues.

Is my member number changing?

No. Your member number and account numbers will remain the same.

Will I need to re-enroll or change my login information?

When you first log in after the upgrade, you will be asked to enter your current username and password. You will then be prompted to reset your password. Next, you will need to confirm your account information using multi-factor authentication on your phone (text or call).

Do I need to re-download the app?

If you’re an Apple user, you will need to update the app. If auto app update is enabled, the app will automatically download when available.

If you’re an Android user, you will need to download our new app version from Google Play. Please delete the old app before downloading the new one.

Will I need to update my account alerts in the new platform?

Account alerts will need to be enabled by selecting ‘Alerts’ under ’Self-Service’ in the main menu.

Are any features going away in the new platform?

Money Management will no longer be supported in our upgraded platform. However, we will still have many of the same features and more, such as account aggregation, expense tracking, trends and savings goals.

How can I access my data in Money Management?

If you would like to keep your previous transactional data available in Money Management, you may do so by using the “Export” button while viewing Money Management in online banking (desktop suggested) any time before the upgrade.

How will my bill payments be affected?

Thanks to increased efficiency, some payments may be processed faster than before. Please ensure that you have the available funds for bill payments the day before your payment is due.

What’s changing for business members?

In our updated mobile app, you’ll find great features for business banking, including:

Invoicing made simple with integrated tools from Autobooks
Multi-user access with customizable permissions for your team
Easy upgrades to commercial ACH and wire transfer capabilities

I use Quicken or Quickbooks. How can I reconnect my account?

To reconnect your Quicken or Quickbooks information to our new Digital Banking platform, you should first go into your Quicken account and disconnect from our previous Digital Banking platform. From there, you will be able to reconnect to the new Digital Banking platform. On the new platform, you’ll need to connect using Web Connect. Direct Connect and Express Web Connect will not be supported.

Where can I find my account numbers on the new platform?

Your account number is displayed above the transaction history in online banking, or under Show Details in the mobile app.

I need help. How can I get in touch?

We are available via Live Chat 24/7! Connect with us on our website or directly in online/mobile banking.

Why is Service Credit Union changing its digital banking platform?

Our goal is, and will continue to be, to make digital banking as seamless and easy-to-use as possible, while also helping our members take charge of their financial health and well-being. This new platform will allow us to continue to evolve with our members’ changing needs.