Managing an Account After the Loss of a Loved One

When a Member Passes

We understand the loss of a loved one is a difficult and emotional time, and managing financial matters can add additional stress. In many cases, we can update the account to remove the deceased member and make the surviving joint owner the primary owner.

We recommend contacting our Inheritor Services team to ensure all requirements have been met. For trust accounts, beneficiary accounts, or solely owned accounts, please reach out to us directly so we can guide you through the appropriate next steps.

Please call our Inheritor Services department at: 1.800.936.7730.
International: 00800.4728.2000 (ext. 2255 for either number)

Required Documentation

Documents can be emailed or faxed to our Inheritor Services department at:
inheritorservices@servicecu.org / 603.430.6559

Photo copy of the death certificate
Report of Casualty (if applicable)
Executor information/Certificate of Appointment (if applicable)

Frequently Asked Questions

As a co-applicant, am I responsible for the remaining balance?

It is best to contact Service Credit Union to determine this, as there are various factors to consider.

As a joint member on the account, can I still use my debit/credit cards?

Yes, as a joint member you can still use your debit/credit cards until the account is closed. The deceased member’s cards will be deactivated.

As an authorized user, am I responsible for the remaining balance?

It is best to contact Service Credit Union to determine this, as there are various factors to consider.

Do I need to cancel automatic payments being deducted from the account?

Yes, you need to contact all of the companies that are deducting from the account and inform them that the member has passed away.

How long will the account remain open?

We ask that the deceased member’s accounts be closed as soon as possible to avoid any IRS tax-filing complications. However, we cannot determine the length of time it will take to settle an account without first reviewing the individual’s account. Please call us at your convenience.

I am the co-borrower on the Service Credit Union mortgage. What happens now?

Please contact our Real Estate Department as soon as possible at 1.800.619.6575 or 1.800.936.7730.

I reside in Germany and the primary/joint owner has passed. What happens now?

There are several important factors to consider when a resident of Germany passes away, including NATO/SOFA regulations and potential German inheritance tax obligations. Please contact Inheritor Services at 1-800-936-7730, ext. 2255, and our team will guide you through the process.