Service Federal Credit Union
3003 Lafayette Road, Portsmouth, NH 03801
Last Updated: 10/1/2025
Online Banking makes it easy to manage your finances on the go. Some, but not all, of the features of Online Banking allow you to:
- Get real-time balances for your accounts
- Manage your money
- View your transactions and statements
- Make transfers
- Pay your bills and manage billers
- Deposit a check
- Receive alerts
- Manage cards
This Privacy Policy, in combination with other relevant privacy notices that we provide to you (e.g., pursuant to financial privacy laws), inform you of the policies and practices regarding the collection, use and disclosure of any personal information that we and our service providers collect from or about users in connection with the Online Banking website and mobile application (the “Services”).
HOW WE COLLECT PERSONAL INFORMATION ONLINE
We may collect personal information you provide when you visit or use the Services for example when you:
- Apply for or open a new account
- Register for a new product or service, or request information about a product or service
- Register as a participant in one of our events
- Complete a survey, contest, sweepstakes, or other promotion
- Provide feedback via email
We may use third-party providers to process personal information for business purposes on our behalf. Third-party providers are contractually obligated to comply with our policies to protect information we share with them, or they collect on our behalf.
The personal information we collect is limited to what is required to provide our products or services and to support legal and risk requirements.
We may also collect personal information about you through your computer or mobile devices using cookies and similar tracking technologies. (see our Cookie Policy for details).
THE TYPES OF INFORMATION WE COLLECT
Through your use of the Services, we may collect the following:
Contact information, such as your first and last name, address, email address, telephone and/or mobile number(s).
Identifiers, such as social security number or other government-issued identifiers, driver’s license numbers and other information that identifies you.
Third party data, including information from identity verification services and consumer reporting agencies, including credit bureaus.
Financial and transaction information necessary to provide you with the Services, including account number(s), payment card expiration date, payment card number, verification numbers, income information and transaction and payment history.
Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
Local storage technologies, like HTML5 and Flash, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
Location Information if you have enabled location services on your phone and agree to the collection of your location when prompted by the Services. We will collect location data when you use the Services even when the app is closed or not in use; for example, to provide our fraud detection services. If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.
Documents or images, such as statements or voided checks.
We also collect other types of personal information that you provide voluntarily, such as any information requested by us if you contact us via email regarding support for the Services.
HOW WE USE YOUR INFORMATION
In general, we use your personal information collected through your use of the Services to respond to your requests as submitted through the Services, to provide you the Services you request, and to help serve you better.
We may also use your personal information, in connection with the Services, in the following ways:
Delivering products and services to facilitate the creation of, secure and maintain your account, identify you as a legitimate user in our system, provide improved administration of the Services, provide the Services you request, and improve the quality of the experience when you interact with the Services.
Compliance and protection to comply with applicable laws, lawful requests and legal processes (such as to respond to subpoenas or requests from government authorities),protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims), audit our internal processes for compliance with legal and contractual requirements and internal policies, enforce the terms and conditions that govern the Services, and prevent, identify, investigate / deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
Provide notifications and advertising to send you administrative e-mail notifications (such as security or support and maintenance advisories), send surveys, offers and other promotional materials related to the Services.
Use of features of the services when you grant us access to personal information from your device, such as contact lists, or geolocation when you request certain services that require such access, for example locating an ATM.
Creation of non-identifiable data by excluding certain information (such as your name) that makes the information personally identifiable to you. We may use this information in a form that does not personally identify you to analyze request patterns and usage patterns to enhance our products and services. We reserve the right to use and disclose non-identifiable information to third parties in our discretion.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We disclose your personal information collected through your use of the Services as described below.
In Accordance with Our Other Privacy Notices. Other than as described in this Privacy Policy in connection with the Services, this Privacy Policy does not apply to the processing of your information by us or third parties with whom we share information.
Third Party Service Providers. We may share your personal information with third party or affiliated service providers that perform services for or on behalf of us in providing the Services, for the purposes described in this Privacy Policy, including: to provide you with the Services; to conduct quality assurance testing; to facilitate the creation of accounts; to optimize the performance of the Services; to provide technical support; and/or to provide other services to the Services.
Authorities and Others. Regardless of any choices you make regarding your personal information, the Services may disclose your personal information to law enforcement, government authorities, and private parties, for the compliance and protection services described above.
LINKS TO OTHER SITES
The Services may contain links to third party websites. When you click on a link to any other website or location, you will leave the Services and go to another site and another entity may collect personal and/or anonymous information from you. The Services provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites. We encourage you to read the privacy policy of every website you visit.
YOUR CHOICES REGARDING YOUR INFORMATION
You have several choices regarding use of information on the Services.
How We Respond to Do Not Track Signals. Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is currently no standard that governs what, if anything, websites should do when they receive these signals. We currently do not act in response to these signals. If and when a standard is established, we may revise its policy on responding to these signals.
Access, Update, or Correct Your Information. You can access, update, or correct your information by changing preferences in your account. For additional requests, please contact us.
Opting Out of Email or SMS Communications. If you have signed up to receive our email marketing communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the email or other electronic communication. Alternatively, you can opt out of receiving marketing communications by contacting us at the contact information under “Contact Us” below. If you provide your phone number through the Services, we may send you notifications by SMS, such as provide a fraud alert. You may opt out of SMS communications by unlinking your mobile phone number through the Services.
Opting Out of Location Tracking. If you initially consented to the collection of geolocation information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to our collection of location information, you may no longer be able to use some features of the Services.
Deleting Your Account. If you would like to delete or close your online banking account, and no longer have digital banking access, we’d be happy to assist. Please call us at 800-936-7730 (U.S.) or 00800-4728-2000 (Intl) or visit any of our branches.
ACCURACY OF INFORMATION
It is important that we have accurate and up-to-date information about you. If you notice that your information is incomplete, inaccurate, or out of date, you can update your information through the Services or by contacting us at 800-936-7730 (U.S.) or 00800-4728-2000 (Intl). You may also write to us at Service Federal Credit Union, P.O. Box 1268, Portsmouth, NH 03801.
CHILDREN’S PRIVACY
We do not knowingly collect personal information from individuals under the age of 13 without obtaining consent from a parent or legal guardian.
SAFEGUARDS AND RETENTION
We implement reasonable administrative, technical, and physical measures in an effort to safeguard the information in our custody and control against theft, loss and unauthorized access, use, modification, and disclosure. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information.
PRIVACY POLICY UPDATES
This Privacy Policy is subject to occasional revision. We will notify you of any material changes in its collection, use, or disclosure of your personal information by posting a notice on the Services. Any material changes to this Privacy Policy will be effective thirty (30) calendar days following notice of the changes on the Services. These changes will be effective immediately for new users of the Services. If you object to any such changes, you must notify us prior to the effective date of such changes that you wish to deactivate your account. Continued use of the Services following notice of any such changes shall indicate your acknowledgment of such changes.
CONTACT US
If you have any questions or complaints about this Privacy Policy or the Services data collection or processing practices, or if you want to report any security violations to the Services, please contact us by email at: scu@servicecu.org.
Or by mail at:
Service Federal Credit Union
3003 Lafayette Road, Portsmouth, NH 03801