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General Inquiries

By Live Chat or SMS/Text Message

Chat live with a Member Service Representative in a safe and secure online format via our website and online banking, or chat with us via text at 877.849.4559 (standard data rates may apply).

By Phone

Call our Contact Center 24 hours a day, seven days a week to receive assistance with your daily banking or to be connected to any branch.

You can contact these other Service Credit Union departments directly with a toll-free call:

  • Consumer Loans 800.936.7730 (U.S. – Nationwide)
  • Real Estate Loans 800.619.6575
  • Our automated telephone teller is available 24 hours a day seven days a week
    • Toll-free from the continental U.S. at 800.962.6385
    • Toll-free from Germany at 00800.4728.2000, German Commercial at 06302-681-82060.

Our voice banking assistant, Star, allows you to automatically access features such as hearing your account balance, recent debit and credit card transactions, withdrawal and deposit history, funds transfers and making loan payments to and from Service CU accounts without waiting on hold to speak to an agent.

For tips on how to best use our phone system, visit our FAQ page.

General Inquiries

For immediate member service, please email scu@servicecu.org or call 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l).

Please note: This email address should be used for general questions only. If you have questions regarding your account, or need to send confidential information please use our online chat service.

For member statement and third-party vendor discrepancies, please email inquiries@servicecu.org.

By Fax

You can send a fax to: 603.422.8451