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Our New Digital Experience

What You Need to Know

We’re taking our online banking services to the next level.

These enhancements aim to make your banking experience smoother, wherever you take us. We’ve made it easier to use the features you access the most.

What’s New

Our goal with our new online banking platform is to put you in control of your finances and help you achieve your goals, with a full view of where you’re spending and saving. 

With the new platform, you’ll be able to: 

  • Move money quickly and easily in one, unified experience 
  • Create a customized accounts view 
  • Access tools faster with improved navigation 
  • Analyze your spending habits and set savings goals.
  • Stay protected with enhanced fraud prevention. 

What’s Staying the Same

Your member number and your account number will not change. All recurring and scheduled transfers will still take place. There is also no need to update any stored bill payment information.

How to Prepare

Expect Downtime 

Online banking will be temporarily unavailable beginning the evening of Monday, October 20 at 9 p.m. ET/October 21 at 3 a.m. CET until we go live with our new platform on Tuesday, October 21 at 2 a.m. ET/ 8 a.m. CET. If you need to view your account balance, deposit checks, etc., please do so before or after this window.

Bills and Transfers

Please avoid scheduling any payments via Bill Pay to arrive between October 18-24. Similarly, please avoid scheduling any one-time or recurring transfers, or payments to Service Credit Union loans from external accounts during this time. If you need to adjust any scheduled bill payments, please do so before October 13, as bill payment will no longer be available in our current platform after the 13th.

Please note, if you are a Bill Pay user and have recurring e-Bills/ Auto Pay set up with a vendor such as a utility company or credit card company, where the balance changes month to month, you will need to reset the Auto Pay after the upgrade. One-time and fixed bill payments scheduled in the current platform will convert to the new platform, so they will not need to be recreated.

Scheduled International Bill Payments will not be affected by the upgrade and will be processed as usual.

Important Login Information

Please make sure your contact information is up to date in online banking prior to the upgrade. 

You will use your current username when accessing the new platform for the first time. You will need to reset your password and confirm your identity using multi-factor authentication on your phone. Ensuring that we have your correct phone number on file will help avoid any authentication issues.

FAQs

Why is Service Credit Union changing its digital banking platform?

Our goal is, and will continue to be, to make digital banking as seamless and easy-to-use as possible, while also helping our members take charge of their financial health and well-being. This new platform will allow us to continue to evolve with our members’ changing needs.

No. Your member number and account numbers will remain the same.

When you first log in after the upgrade, you will be asked to enter your current username and password.  You will then be prompted to reset your password. Next, you will need to confirm your account information using multi-factor authentication on your phone (text or call).

If you’re an Apple user, you will need to update the app after the upgrade. If auto app update is enabled, the app will automatically download when available. 

If you’re an Android user, you will need to download our new app version from Google Play. Please delete the old app before downloading the new one.

Account alerts will need to be enabled by selecting ‘Alerts’ under ’Self-Service’ in the main menu.

Money Management will no longer be supported in our upgraded platform. However, we will still have many of the same features and more, such as account aggregation, expense tracking, trends and savings goals.

If you would like to keep your previous transactional data available in Money Management, you may do so by using the “Export” button while viewing Money Management in online banking (desktop suggested) any time before the upgrade.

Thanks to increased efficiency, some payments may be processed faster than before. Please ensure that you have the available funds for bill payments the day before your payment is due.

In our updated mobile app, you’ll find great features for business banking, including:

  • Invoicing made simple with integrated tools from Autobooks
  • Multi-user access with customizable permissions for your team
  • Easy upgrades to commercial ACH and wire transfer capabilities

To reconnect your Quicken or Quickbooks information to our new Digital Banking platform, you should first go into your Quicken account and disconnect from our previous Digital Banking platform. From there, you will be able to reconnect to the new Digital Banking platform. On the new platform, you’ll need to connect using Web Connect. Direct Connect and Express Web Connect will not be supported. Learn more about how to complete these steps.

Your account number is displayed above the transaction history in online banking, or under Show Details in the mobile app.

We are available via Live Chat 24/7! Connect with us on our website or directly in online/mobile banking.