Types of Transfers Covered
You are signing up for one-time or recurring electronic funds transfer payments (“transfers”) to be made from another financial institution to Service Credit Union. This form contains the disclosures that the Electronic Funds Transfer (EFT) Act requires us to disclose to you at the time you sign up for an EFT service.
There is no limit to the number of transfers you may set up through our online banking platform. There is no daily limit on the number of transfers, but there is a standard limit of $10,000 per payment. You may request an exception to this through our contact center or via secure chat.
Right to Stop Payment and Procedures for Doing So
If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how: Call us at 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l), or write to us at P.O. Box 1268, Portsmouth, NH 03802-1268, in time for us to receive your request three (3) business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within fourteen (14) days after your call. If you order us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
Credit Union’s Liability for Failure to Make Transfers
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer,
- If the automated teller machine where you are making the transfer does not have enough cash,
- If the automated teller machine was not working properly and you knew about the breakdown when you started the transfer,
- If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken,
- Plus any other exceptions stated in our agreement with you.
Consumer’s Liability for Unauthorized Transfers
To minimize the amount you may be held liable for, notify us immediately if/when you notice an error or unauthorized transfer on your account. If you contact us within two (2) business days after you learn of the unauthorized transfer, you can lose no more than $50. If you do not tell us within two (2) business days after you learn of the unauthorized transfer and we could have stopped someone from making additional transactions if you had told us, you could lose as much as $500. To be covered by these liability limits, you must contact us within sixty (60) days of us sending you the first periodic statement upon which the unauthorized transfer appears. If something prevents your contacting us (such as travel or hospitalization), the time periods may be extended. See Error Resolution section below for more details on how to dispute transactions.
Documentation of Transfers
You will receive a monthly statement from Service Credit Union unless there are no transfers in a particular month. In any case, you will get the statement at least quarterly.
Address, Telephone Number and Business Days
If you have any questions about your recurring payment, you can contact us in the following ways: By phone at 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l) or write Service Credit Union, P.O. Box 1268 Portsmouth, NH 03802-1268. Our business days are Monday through Fridays. Holidays are not included.
In case of errors or questions about your electronic transfers, telephone us at 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l), or write us at P.O. Box 1268, Portsmouth, NH 03802-1268 as soon as you can. If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt, we must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.
(1) Tell us your name and account number.
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
For errors involving new accounts, point-of-sale or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error.
We will mail you the results within three (3) business days after completing our investigation. If we decided that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Account Information to Third Parties
We will not disclose information about your account or the transfers you make to third parties, except: (1) as necessary to complete transfers; (2) to verify the existence and standing of your account with us upon the request of a third-party, such as a credit bureau; (3) to comply with a government agency or court orders; (4) in accordance with member’s rights under the Financial Privacy Act; (5) in accordance with your written permission.