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Banking Services

RewardsNOW
MyCardDesign
Visa Checkout
CardValet
Credit Card Help
Traveling with Your Visa Card
International Service Assessment (ISA) Fees
Visa Gift Cards
Visa Prepaid Card

RewardsNOW

Our rewards program lets members earn points when they use their Visa® Platinum credit cards. For every dollar you spend, you will receive 1 (one) point. Members can redeem their points for:

  • Free travel
  • Gift cards
  • Merchandise and much more

Sign in or Learn More

® RewardsNOW is a registered trademark of RewardsNOW, Inc.

®Visa is a registered trademark of the Visa International Service Association.

MyCardDesign

Choose a photo of your own or you can pick one of several Service Credit Union images. Select ATM, debit or choose one of our three credit cards – classic, gold or platinum.

Important Information before starting:

Design Your Own Card with MyCardDesign

Your new MyCardDesign card will have:

  • New number
  • Your PIN may be changed at any branch
  • New Card Verification Value (CVV) is found on the back of your card
  • New expiration date

Once you have activated your new card, you need to destroy your old card. Also, you will need to change any recurring payments/charges, like health club dues with your new card information. Your old card will automatically be deactivated within 30 days of the receipt of your new card.

Select your card type from the drop down list to get started.

Click here to view the Service Credit Union Privacy Statement

Visa is a registered trademark of the Visa International Service Association.

Visa Checkout

Easily pay online with Visa Checkout with a single sign in. Your payment and shipping information are securely saved so buying online is quicker and easier.

CardValet

Get the mobile app that lets you control debit and credit card usage. With CardValet, you can protect yourself against fraud and control spending.

Fraud Protection

Turning your card off when you’re not using it helps safeguard against fraud. When your card is “off”, no withdrawals or purchases will be approved.

Control Spending

Set spending limits for use or specify by merchant types, such as gas, groceries or retail stores.

Real-Time Alerts

CardValet can send an alert when a card is used, when a transaction is approved and exceeds any of the permitted use policies, or when a card transaction has been attempted but is declined.

Review Balances and Transactions

Monitor your finances from anywhere. Use the CardValet app to check your account balances.

Business Use

Use the transaction controls for merchant codes, location and thresholds to monitor and control employee spending.

Please note: CardValet app is only available in U.S. Google and Apple online stores for U.S. cell phones.

Click here to watch an introductory video.

Click here for more information.

 

CardValet is a registered trademark of Fiserv Inc.

Credit Card Help

If you have a dispute with a charge on your Service Credit Union Visa Credit or Debit card(s), please call our Contact Center at 800.936.7730 (U.S.) or 00800.4728.2000 (Intl) option 5 then option 1 or submit a hand-signed letter to Service Credit Union Card Services-Chargebacks.

Mail: Card Services-Chargebacks
PO Box 1268,
Portsmouth, NH 03801

Fax to Chargebacks at 603-422-8458
Email to chargebacks@servicecu.org

Drop off at any local branch.

If you do not receive credit to your account within 10 business days from our receipt of your letter, it is your responsibility to contact Card Services-Chargebacks at 800.936.7730 (U.S.) or 00800.4728.2000 (Intl) option 5 then option 1 for further confirmation on the case.

Visa is a registered trademark of the Visa International Service Association.

Traveling with Your Visa Card

If you are traveling, it is recommended that you notify our Contact Center. Transactions are monitored every day for unusual and/or potential fraudulent activity, so your card could potentially be blocked if we are unaware of you using your card outside your normal spending area.

Contact a Member Services Representative 24/7 at 800.936.7730 (U.S.) or 00800.4728.2000 (Int’l).

Please note: Service Credit Union will never ask for passwords.

Visa is a registered trademark of the Visa International Service Association.

International Service Assessment (ISA) Fees

A fee of up to 1% will be imposed on all foreign transactions involving Visa-branded cards, including credit and debit cards. This includes purchases, cash withdrawals, cash advances and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the U.S., Puerto Rico or the U.S. Virgin Islands.

Please feel free to contact Service Credit Union at 1.800.936.7730 with any questions you may have concerning these fees.

Visa is a registered trademark of the Visa International Service Association.

Visa Gift Cards

Cards are available in any increment from $10 to $1,000 and can be purchased at any branch. You may also check your balance or view transaction history at www.myprepaidbalance.com.

® Visa is a registered trademark of the Visa International Service Association.

Gift cards are subject to applicable law. Beginning the 13th month after there has been no activity on your card, a monthly inactivity fee of $2.95 will be assessed to your card. This fee will be assessed to your card as long as there are funds remaining on your card. If your card is lost or stolen, there will be a fee of $5.00 to replace it. Visa gift card issued by MetaBankTM pursuant to a license from Visa U.S.A. Inc.

Visa Prepaid Card

Service Credit Union Visa® Prepaid Card is a reloadable prepaid Visa card, which means you can spend up to the value placed on the card anywhere Visa cards are accepted.

You can order your personalized Prepaid Cards directly here or you can purchase non-personalized Prepaid Cards at any Service Credit Union branch. If you purchase a non-personalized card, you can transfer these funds to a personalized card anytime.

To activate or register your card and check your balance, you can use the MyAccount link, call customer support at 855.657.8588, or contact your local branch.

Frequently Asked Questions

Terms and Conditions

Funding Terms

  • Maximum amount per load = $500
  • Maximum value allowed on card = $5,000
  • Maximum of two loads within a seven-day period for not more than $1,000
  • No more than four loads for a total of $2,000 in a month
  • ATM withdrawals = $300 per day
  • Cash back = $300 per day
  • Cash advances = $100 per day
  • 1 profile per cardholder
Online Banking/Bill Pay
Mobile Payments
Smartwatch Banking
SMS Text Messaging
Remote Check Deposit
Mobile Banking Security
Purchase Rewards
Popmoney®
FinanceWorks™
TurboTax

Online Banking/Bill Pay

Sign up for Online Banking and Bill Pay. See all transactions online, save money in postage, export data into Quicken, deposit checks remotely, pay people directly with Popmoney and view E-statements.

Ecommunications/E-statements

Get all your communications electronically including E-statements. E-statements are archived up to seven years.

Sign Up

Mobile Banking

Download our free app for your smartphone or tablet. No need to sign up, you just have to be an online banking member. Also available for smartwatches.

Download for iPhone & iPad  |  Download for Android

Mobile Payments

Apple Pay®

Use Apple Pay to pay in stores without swiping your cards and in apps without entering payment and contact information. Just pay with a single touch of your finger using Touch ID®

Enrollment

  • We recommend using Passbook on your iPhone. Passbook already stores your boarding passes, tickets, coupons, and more. Now it can store your credit and debit cards, too.
  • To get started, you can add the credit or debit card from your iTunes account to Passbook by simply entering the card security code.
  • To add a new card on iPhone, use your phone’s camera to enter your card information or simply type it in manually. If you are adding a non-embossed card, you will probably have to enter the information manually.
  • The first card you add automatically becomes your default payment card, but you can go to Passbook anytime to pay with a different card or select a new default in “Settings.”
  • On Apple Watch, cards are enrolled using the “Apple Watch” app on the iPhone.

Validation

  • Due to Apple Pay validation, the card enrollment time varies and some may require a question and answer verification process. You will be prompted with a phone number to call to validate your card.
  • If your enrollment requires that you call, you will be asked about latest transactions. Please note the transaction has to be a card transaction (ATM or point of sale transaction) and not a Bill Pay, share draft, ACH or a pending transaction.
  • Apple Pay and Touch ID are trademarks of Apple Inc. registered in the U.S. and other countries.

Android™ Pay

  • Use Android Pay by adding a card from any participating bank. With Android Pay, your actual card number is never shared. Instead, a virtual account number is used for transactions so that your card details are always kept safe.
  • Use Android Pay by adding a card from any participating bank.*
  • With Android Pay, your actual card number is never shared. Instead, a virtual account number is used for transactions so that your card details are always kept safe.
  • Android Pay is available on all NFC-enabled, non-rooted Android devices (KitKat 4.4+).
  • Still have questions? To learn more Click here.

*Android Pay works with cards from most banks: To learn more Click here.

*Android Pay works in these stores & apps: For more information and to download the app Click here.

Android is a trademark of Google Inc.

Samsung™ Pay

  • Turn your phone into your Wallet. Add more of your plastic cards to your digital wallet with Samsung Pay. It’s accepted at your favorite spots, making checkout easy, convenient and rewards hard to miss.
  • For more information and to download the app Click here.

Eligible Devices: Samsung S7, S7 edge, S7 active, S6, S6 edge, S6 active, S6 edge+ and Note5.

Samsung is a trademark of Samsung in the United States or other countries.

 

Smartwatch Banking

  • With Smartwatch Banking on Android Wear™ and Apple Watch®, you’ll be able to see account balances and view transactions at a glance on your watch. It’s easy, secure, and free.
  • Download the app today and follow these three easy steps.

For Android Wear:

  • Download the latest version of the Service Credit Union Mobile Banking App
  • Log into the Mobile Banking App on your phone
  • After logging in for the first time, enable Quick Balance under Settings: Setting > Quick Balance > Android Wear

Instructional video:

For Apple Watch:

  • Make sure your Apple Watch is paired with your iPhone.
  • Download the latest version of the Service Credit Union Mobile Banking App via the iTunes store.
  • After logging in for the first time, go to setting > Apple Watch and enable.

Instructional video:

That’s it! Now, you can use your Mobile Banking App from your Smartwatch to check your balance and more. Enjoy the convenience of handling your finances right on your wrist.

Android™ is a trademark of Google Inc.
Apple Watch® is a registered mark of Apple Inc.

SMS Text Messaging

Account information and transfers are just a text away from your mobile phone.
Available on phones in United States, Germany, U.K. and Italy.

Sign up now in online banking.

Text Commands

For US based phone numbers, text the following commands to 454545

For Germany based phone numbers, text the following commands to 81110

For Italy based phone numbers, text the following commands to 393202041970

For U.K. based phone numbers, text the following commands to 447786200840

  • BAL Primary balance
  • LAST Last 5 transactions
  • TRANS transfer funds to primary account
  • STOP Deactivate service
  • HELP Help keywords

Remote Check Deposit

If you have been a member for a minimum of 30 days and are enrolled in online banking, you can make deposits through our mobile app, or with a computer and scanner. Once you’ve accepted our end-user agreement and have been approved, you can follow the steps below to make deposits at your convenience.

Follow these simple instructions:

From your computer:

  • Login to online banking.
  • Select the Online Services menu option.
  • Select the WebDeposit24 option.
  • Select your scanner model.
  • Enter the total deposit amount. [Limits vary depending on account]
  • Scan the front and back of your check.
  • Submit deposit.

From the mobile app:

  • Select deposit checks.
  • Select the account you wish to deposit to.
  • Enter the total deposit amount. (limits vary depending on account)
  • Use your phone to capture the front and back of your check.
  • Submit deposit.

Service Credit Union will then receive your remote deposit. Deposits will be credited to your account within one business day of submission.

Click here for supported devices.

Mobile Banking Security

Service Credit Union mobile app brings best of class safety using Eyeprint ID™ and Touch ID™. This cutting-edge technology lets you log on to your account with a look or a touch that’s more secure than ever. Choose the one that’s right for you:

Touch ID

  • Uses the same fingerprint recognition you set up on your iPhone®.
  • Available on iPhone 5s, iPhone 6, iPhone 6+, iPhone 7, and iPhone 7+.

Click here for more information

Eyeprint ID

  • Takes a quick photo of your eyes to create a unique-to-you login.
  • Available on most devices with a 1-megapixel front camera except iPhone 7 and iPhone 7+.
  • Simply activate in our app Settings menu.
  • Don’t see Eyeprint ID or Touch ID options? Update your app with the latest version: App StoresSM or Google Play™

Click here for more information

™ Touch ID is a trademark of Apple Inc.

Purchase Rewards

Purchase Rewards allows you to redeem merchants’ offers from right inside your online or mobile banking account. The free online rewards program for debit card use lets you earn rewards by using the Service Credit Union debit card to purchase merchandise and services. Rewards are automatically deposited in your account.

Popmoney®

Popmoney is our free person to person payment service. When you use Popmoney, the recipient receives the money directly into their account online. You just need their cell phone number or email address and to be enrolled in online banking. Also available on the mobile app. Only available for U.S. cell phones.

Popmoney is a registered trademark of Fiserv, Inc.

FinanceWorks™

FinanceWorks lets you find out where your money is going. Set a budget to help you live within your means and get out of debt. Just  login to online banking.

FinanceWorks is a trademark of Intuit, Inc.

TurboTax

Free TurboTax inside online banking. Get you maximum refund guaranteed with an easy step by step process.


Helpful Information

US Phone: 800.936.7730
International Phone: 00800.4728.2000
Military DSN: 314.489.7640/7650/7660
Routing # 211489656

Service Credit Union