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Partners in Security

At Service Credit Union, protecting your personal and financial information is a top priority. We use advanced security measures, tools and partnerships to keep your accounts safe whether you are banking online, in a branch or on the phone. 

Below are some of the ways we work to protect you along with tips to help you safeguard your information.

Available Security Services

Card Management and Account Alerts

  • Control your cards in real time – In our app, tap More > My Cards or in online banking go to Financial Tools > My Cards to turn cards on or off instantly 
  • Set custom account alerts – Monitor your activity by setting alerts for transactions like withdrawals, deposits or international access sent via text or email 
  • Catch fraud early – Alerts help you act quickly when something does not look right 

Voice Authentication (Voice ID) 

Your voice is as unique as a fingerprint. Voice ID uses more than 100 voice characteristics such as tone, pitch and accent to create a “voiceprint” that lets us authenticate you quickly and securely when you call.

Benefits at a Glance:

Easy

Enroll during your next call. We walk you through it 

Fast

Skip security questions and get verified in seconds 

Secure

Voiceprint is more distinctive than a fingerprint and is securely stored 

Enroll today: Call 800.936.7730 (U.S.) or 00800.4728.2000 (International) and ask about Voice ID. 

Web and Brand Protection

  • Real-time web monitoring – We watch for threats targeting your card data and take action to protect you in advance 
  • Spoof site takedowns – We work with brand protection services to find and remove fake Service Credit Union websites or social media pages that impersonate us

Secure Messaging

When sharing sensitive documents or personal information, our secure email portal ensures your messages are encrypted whether sent to your inbox or accessed through our platform.

Voice ID – Frequently Asked Questions 

What is Voice ID?

A secure and convenient way to verify your identity over the phone using your unique voiceprint.

It analyzes more than 100 voice traits to create your voiceprint and matches it during your next call.

Fast verification, strong security and no need to remember passwords or PINs.

Yes. Your voiceprint is encrypted and stored with the same protections as your other personal data.

Say you would like to enroll during your next call. We will verify your identity and record your voice.

No. It is optional and traditional verification methods remain available.

Minor changes are recognized. If needed, we will use traditional methods.

Highly unlikely. Voice ID uses both physical and behavioral traits that are difficult to duplicate.

To enhance your security and deliver a faster and smoother banking experience.