Press Kit
About Us
Service Credit Union was established in 1957 to support military personnel and their families. Since then, we have grown to serve not only active military and veterans, but also families in New Hampshire and those living in the Falmouth, Massachusetts area. Our more than 800 employees provide financial services at 50 walk-in locations throughout New Hampshire, North Dakota, Massachusetts and Germany.
Service and community are at the core of what we do. We take pride in always being prepared for our members, empowering our staff and innovating for the future.
Our Core Beliefs
We take great pride in supporting and helping our members around the world. It’s our core belief that we exist to do what is right for our members and to be a trusted partner.
Our focus is on delivering value for our members and our employees. Our value system and core beliefs reflect just that: kindness, honesty, empathy, generosity and respect for others. When you join Service Credit Union, you’re not an account number or customer. You’re an owner.
What is a Credit Union?
Credit unions were founded over 100 years ago on the philosophy of: “Not for profit, not for charity, but for service.” The philosophy was based on the belief that by pooling resources communities can achieve a better standard of living. Everyone from co-workers to neighbors and those who don’t have access to credit can benefit.
Press Releases
Fast Facts
All information current as of year-end 2022.
Founded: 1957
Organization type: A not-for-profit financial cooperative
Insurance: Federal (provided through the National Credit Union Administration/NCUA)
Total Membership: 342,350
Employees: Nearly 1,000
Rankings: Largest in NH, 57th largest in the US
Headquarters: Portsmouth, NH
Branches: servicecu.org/locations
Leadership
David Araujo
President/CEO
Michael Dvorak
Chief Financial Officer
May Hatem
Chief People Officer
Mark O’Dell
Chief Retail Officer
Jeff Benson
Chief Technology Officer
Tyler Kuhn
Vice President – Marketing and Digital Strategy
Tyler Pihl
Vice President – Internal Audit
Michael Porter
Vice President – Operations
Tyler G. Jacobson
Vice President – Overseas Operations
Meghan Leach
Vice President – Retail
Who Can Join
- Active duty military, veterans, and their families
- Anyone who currently works (or worked) for the Department of Defense, as well as their families
- Members of one of our Select Employer Groups
- Members of the American Consumer Council (ACC). To learn more about the ACC, click here. Use promo code “Service” to join free of charge.
Mission
Doing what is right for our members by:
- Improving financial well-being,
- Supporting communities we serve, and
- Creating value and enduring relationships.
Vision
Utilizing the cooperative principles, we will be a trusted partner providing services and resources that optimize the financial well-being of our members while contributing to the communities in which they live.
Identity
Our identity is an integral part of our brand. Keeping a consistent voice, both visually and verbally across all our outlets helps us speak to who we are and where we stand as an organization. These guidelines serve as an ongoing outline of our identity. Logo files are also available to download through our guidelines.