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Our New Digital Experience

What You Need to Know

We’ve taken our online banking services to the next level.

These enhancements aim to make your banking experience smoother, wherever you take us. We’ve made it easier to use the features you access the most.

Logging in for the First Time?

  • You’ll use your current username and password to log in for the first time, and then you’ll be asked to reset your password and confirm your identity with multi-factor authentication on your phone.
  • If you use our app on an Android device, you will need to download the new version here.
  • Apple users who do not have automatic updates turned on will need to update their Service Credit Union app once the new platform goes live.
  • If you have recurring automatic e-bill payments, please re-establish them with the biller.

Download Now:

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Take a Tour of Our New Digital Banking Experience

What’s New

Our goal with our new online banking platform is to put you in control of your finances and help you achieve your goals, with a full view of where you’re spending and saving.

With the new platform, you’ll be able to:

  • Move money quickly and easily in one, unified experience
  • Create a customized accounts view
  • Access tools faster with improved navigation
  • Analyze your spending habits and set savings goals
  • Stay protected with enhanced fraud prevention

Quickly and Easily Move Your Money


What’s Staying the Same

Your member number and your account numbers have not changed. All recurring and scheduled transfers will still take place. There is also no need to update any stored bill payment information.

Bill Pay

If you have any recurring automatic e-bill payments in our online Bill Pay, you will need to relink those e-bills in the new platform and reenable any auto-payments associated with those e-bills. One-time and fixed bill payments scheduled in the current platform will convert to the new platform, so they will not need to be recreated.

Frequently Asked Questions

Is my member number changing?
No. Your member number and account numbers will remain the same.
Will I need to re-enroll or change my login information?
When you first log in after the upgrade, you will be asked to enter your current username and password.  You will then be prompted to reset your password. Next, you will need to confirm your account information using multi-factor authentication on your phone (text or call).
Do I need to re-download the app?

If you’re an Apple user, you will need to update your existing app. If auto app update is enabled, the app will automatically download when available.

If you’re an Android user, you will need to download our new app version from Google Play. Please delete the old app before downloading the new one.

Will I need to update my account alerts in the new platform?
Account alerts will need to be enabled by selecting ‘Alerts’ under ’Self-Service’ in the main menu.
Are any features going away in the new platform?
Money Management will no longer be supported in our upgraded platform. However, we will still have many of the same features and more, such as account aggregation, expense tracking, trends and savings goals.
How will my bill payments be affected?

Thanks to increased efficiency, some payments may be processed faster than before. Please ensure that you have the available funds for bill payments the day before your payment is due.

If you have any recurring automatic e-bill payments in our online Bill Pay, you will need to relink those e-bills in the new platform and reenable any auto-payments associated with those e-bills. One-time and fixed bill payments scheduled in the current platform will convert to the new platform, so they will not need to be recreated.

What’s changing for business members?

In our updated mobile app, you’ll find great features for business banking, including:

  • Invoicing made simple with integrated tools from Autobooks
  • Multi-user access with customizable permissions for your team
  • Easy upgrades to commercial ACH and wire transfer capabilities
I use Quicken or Quickbooks. How can I reconnect my account?

Beginning October 21, 2025, Quicken and Quickbooks will be temporarily unavailable in online banking for up to five business days. During this time, data will not be automatically added to the system.

Once the connection has been restored, you will be able to resume all normal activity in Quicken and Quickbooks.  

We’ve put together a series of video tutorials to walk you through the steps of deactivating and reactivating Quicken and Quickbooks. Please use the link below to learn more.

Where can I find my account numbers on the new platform?
Your account number is displayed above the transaction history in online banking, or under Show Details in the mobile app.
I need help. How can I get in touch?
We are available via Live Chat 24/7! Connect with us on our website or directly in online/mobile banking.
Why is Service Credit Union changing its digital banking platform?
Our goal is, and will continue to be, to make digital banking as seamless and easy-to-use as possible, while also helping our members take charge of their financial health and well-being. This new platform will allow us to continue to evolve with our members’ changing needs.