Our New Digital Experience

What You Need to Know

We’ve taken our online banking services to the next level.

These enhancements aim to make your banking experience smoother, wherever you take us. We’ve made it easier to use the features you access the most.

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Logging in for the First Time?

You’ll use your current username and password to log in for the first time, and then you’ll be asked to reset your password and confirm your identity with multi-factor authentication on your phone.
If you use our app on an Android device, you will need to download the new version here.
Apple users who do not have automatic updates turned on will need to update their Service Credit Union app once the new platform goes live.
If you have recurring automatic e-bill payments, please re-establish them with the biller.

Take a Tour of Our New Digital Banking Experience

What’s New

Our goal with our new online banking platform is to put you in control of your finances and help you achieve your goals, with a full view of where you’re spending and saving.

With the new platform, you’ll be able to:

Move money quickly and easily in one, unified experience
Create a customized accounts view
Access tools faster with improved navigation
Analyze your spending habits and set savings goals
Stay protected with enhanced fraud prevention

Quickly and Easily Move Your Money

What’s Staying the Same

Your member number and your account numbers have not changed. All recurring and scheduled transfers will still take place. There is also no need to update any stored bill payment information.

Bill Pay

If you have any recurring automatic e-bill payments in our online Bill Pay, you will need to relink those e-bills in the new platform and reenable any auto-payments associated with those e-bills. One-time and fixed bill payments scheduled in the current platform will convert to the new platform, so they will not need to be recreated.

Is my member number changing?

No. Your member number and account numbers will remain the same.

Will I need to re-enroll or change my login information?

When you first log in after the upgrade, you will be asked to enter your current username and password. You will then be prompted to reset your password. Next, you will need to confirm your account information using multi-factor authentication on your phone (text or call).

Do I need to re-download the app?

If you’re an Apple user, you will need to update your existing app. If auto app update is enabled, the app will automatically download when available.

If you’re an Android user, you will need to download our new app version from Google Play. Please delete the old app before downloading the new one.

Will I need to update my account alerts in the new platform?

Account alerts will need to be enabled by selecting ‘Alerts’ under ’Self-Service’ in the main menu.

Are any features going away in the new platform?

Money Management will no longer be supported in our upgraded platform. However, we will still have many of the same features and more, such as account aggregation, expense tracking, trends and savings goals.

How will my bill payments be affected?

Thanks to increased efficiency, some payments may be processed faster than before. Please ensure that you have the available funds for bill payments the day before your payment is due.

How do I add a new bill pay?

To add a one-time or recurring bill payment in online or mobile banking, please follow the below steps:

Under Move Money, select “Pay a U.S. Bill.”
Follow the steps to add a new payee, including adding the account you’ll be paying from, send date and amount.
Make sure to review both the send date and delivery date. The send date is the date that the check will be sent out, it will not be sent ahead of that date. Please note that depending on the payee, your first or second payment may be sent via paper check until it switches to electronic payment, so please allow enough time for check delivery.
Once you have input your information, please make sure to select “Review Bill” on your screen. If you do not review your bill payment, it will not be delivered.

What’s changing for business members?

In our updated mobile app, you’ll find great features for business banking, including:

Invoicing made simple with integrated tools from Autobooks
Multi-user access with customizable permissions for your team
Easy upgrades to commercial ACH and wire transfer capabilities

I use Quicken or QuickBooks. Will it still be available on the new platform?

Yes. Quicken and QuickBooks will still be supported in the new online banking platform, but there are changes in how your online banking information will be connected to Quicken or QuickBooks. Intuit, the parent company of Quicken and QuickBooks, offers two options to connect Quicken or QuickBooks – Direct Connect and Web Connect. Direct Connect is a real-time, two-way connection between your online banking and Quicken or QuickBooks. Web Connect is a manual, one-way connection. Our previous online banking platform supported Direct Connect. Our new platform currently only supports Web Connect, but we are working on support for Direct Connect as soon as possible.

If you were previously using Direct Connect to link your online banking to Quicken or QuickBooks, you will see a change in how you get your online banking transactions to Quicken or QuickBooks. Instead of logging in to your Intuit account, you will access your transaction history under Accounts in online banking and use the download feature (downward arrow icon) to download a range of transactions. You’ll have the opportunity to select the appropriate file format. (QFX for Quicken or QBO for QuickBooks) Once downloaded, you can import the respective files into Quicken or QuickBooks.

Where can I find my membership number and account numbers?

To view your individual account numbers in online banking, go to “Accounts,” and click on the eye icon to reveal the full account number.

You may view your member ID under “Settings.”

I need help. How can I get in touch?

We are available via Live Chat 24/7! Connect with us on our website or directly in online/mobile banking.

Why is Service Credit Union changing its digital banking platform?

Our goal is, and will continue to be, to make digital banking as seamless and easy-to-use as possible, while also helping our members take charge of their financial health and well-being. This new platform will allow us to continue to evolve with our members’ changing needs.

Why are my external accounts no longer connected?

If you did not repair the connection to your external account(s) before the upgrade, you will need to once again link the account(s) to your Service Credit Union account. You will also need to re-establish any related recurring or scheduled transfers between those accounts.

Here are a few different options for adding an external account:

Select “Get Started” under “Link Accounts” on your dashboard and then select “Add an External Account.”
Select “Move Money,” then “Transfer and Pay.” Click on the drop down on “From” or “To” and then choose “Add Account,” followed by “Add an External Account.”
Select “Move Money, then “Transfer and Pay,” then “More Actions” followed by “Add Account.” Then, select “Add an External Account.”
Under your profile, go to “Settings,” Then “Accounts,” followed by “Link an External Account” and then “Add an External Account.”

After going through any of the above steps, you will be asked to select your financial institution and then use your login credentials for the external financial institution to establish the connection.